1. Information We Collect
We collect operational information provided by you during quote requests, account applications, and consignment bookings — including trading names, contact telephone numbers, email addresses, collection/delivery postcodes, and cargo specifications.
2. How Your Data Is Used
Your information is exclusively used to generate transport estimates, allocate appropriate Euro 6 fleet vehicles, issue Waste Transfer Notes, and maintain communication regarding your active shipments. We never sell or share customer data with third-party marketing companies.
3. Data Security & Retention
All customer consignment records and electronic duty of care documentation are encrypted and securely stored in compliance with UK GDPR standards for a minimum retention period required by HM Revenue & Customs and the Environment Agency.
4. Your Rights Under GDPR
You have the right to request access to your personal data, request corrections, or request deletion of non-regulatory records by contacting our data protection officer at dispatch@towellshaulage.co.uk.